Rook Enterprises, Inc. dba
590 Washington St. Middletown, CT 06457 1-860-346-8800
Victor Auto Body Works - 590 Washington St., Middletown, CT 06457 - (860) 346-8800
Middlesex County's
Largest & Finest • 64th Anniversary 1953 – 2017

Auto Body Shop Services

The Right to Choose

You have the right to have your vehicle repaired at the facility of your choice - It's the law. If you feel you have been denied that right, contact The State of Connecticut Insurance Department Consumer Services Division at 800-203-3447 x3600 or visit www.ct.gov/cid.

Auto Body Shop Services

Our Professional team will handle your insurance claim from start to perfect finish. We work with all insurance companies and no body shop job is too big or too small. Life is complicated enough, we will make the repair to your vehicle stress free.

  • Insurance claim processing
  • No collision job too big or too small
  • Direct Billing to Insurance Companies
  • Frame and unibody straightening
  • Structural Analysis
  • Computerized color - match painting with Akzo Sikkens products
  • Glass Replacement
  • 24 Hour Towing and Flat Bed Services
  • Welcoming clean atmosphere

 

Pick Up and Delivery

If you have been in an accident or are just need to have your vehicle towed, just call us and we will handle all the arrangements to make it easy and convenient for you.

We can also arrange to locally pick you up and drop you off when leaving your drivable vehicle for repairs.

Early Bird Drop Off

If you are unable to visit us during regular business hours, you may leave your keys and/or vehicle and use our secure drop box located in the front of our shop.

Rental Cars

We can arrange for Enterprise Rent a Car to bring a rental vehicle to you at Victor Auto Body Works. When your repair is completed they will pick up the vehicle from us. We have arranged for availability of rental cars by the hour or the day if needed.

Other Services

  • Free Computerized Estimates
  • Written Warranty
  • Insurance Claim Negotiations and Coordination
  • 24 Hour Towing and Flat Bed Services
  • Used Car Sales
  • Mechanical Repair Services

WHAT OUR CUSTOMERS ARE SAYING ABOUT US!

Love Tyler's honesty, integrity and patience!

I've been wanting to do this for a long time, just found the site.July 4th weekend I stopped in at Victor's looking for a car and there it was.I feel in love with it but the problem was I didn't know if I could come up with the money.Tyler is such a Great, Great Guy.He said I'll hold it and someone came in with the cash.He said it's sold not even sure I could do it.Well, I did and mvd closed for the 4th. Day after he calls me @ 8:30 a.m. says your car is ready.I travel through the mtns. a lot and Sat. the morning I call say can you make sure it's o.k. for this trip in the heat of Aug.Yep bring it right down.Everythings o.k. Didn't know he was also leaving for a vacation with his children but took the time to reassure me.Love his honesty, integrity and patience .Also a shoutout for Bill who has to listen to me whine when a problem and also the mechanic who basically has my life in his hands.I love these guys, Nia:wen Kowa for being you.

- Diane (Jul 18, 2017)

5.0/5.0

Victor's fixed both areas perfectly and even waxed and detailed my car in and out!

After my 2013 Cadillac was hit in the parking lot at work (and they took off of course) and then again on Route 9 as I was waiting for a light, it was suggested I bring my car to Victor's and I'm so happy I did. The original estimate from Allstate was peanuts and Tyler got the insurance adjuster to come and look at my car, and up the price considerably for a proper repair. Victor's fixed both areas perfectly and even waxed and detailed my car in and out - what a surprise...it looks new again! I was very pleased with every part of the process - they took care of everything and the car was ready when promised. Thanks Victor Auto Body.

- Juliet C. (Jul 3, 2017)

5.0/5.0

Top work

They have been around for some 60 years and they have always enjoyed a good reputation for doing top work.

- Herb Evans (Jul 2, 2017)

5.0/5.0

Excellence Exeperience!

I definitely recommend Victor Auto Body Works! I had an excellent experience having both body work and mechanical work done on my vehicle.

- Senta Bahr-Root (Apr 1, 2017)

5.0/5.0

Superior craftsmanship is a genetic trait with these guys.

Our SUV got rear-ended, smashing the rear bumper and jamming the exhaust system. The repairs are flawless. They always do a great job. Forty years ago my dad had his car repaired there and it came out looking new. It looks like superior craftsmanship is a genetic trait with these guys.

- David Palmer (Mar 28, 2017)

5.0/5.0

They aim to please!

Great honest service, they aim to please!

- Chris Jacoby (Mar 20, 2017)

5.0/5.0

You guys are awesome!

Huge thanks to Evan and the rest of Victors for getting my truck back to what it once was before my accident. You guys are awesome and I really do appreciate it so much.

- Shane Lowry (Jan 26, 2017)

5.0/5.0

Thank you to Victor's Auto Body Works for showcasing integrity and quality work!

What a fantastic experience! Tyler's customer service was impeccable. From the moment I walked in, he LISTENED carefully and quickly provided me with an HONEST and fair estimate. And I received my car washed and vacuumed earlier than promised. Thank you to Victor's Auto Body Works for showcasing integrity and quality work.

- Sophia MacGillis (Jan 26, 2017)

5.0/5.0

Best and ONLY place I trust my car for auto body and mechanical work!

Have always taken my car to Victors. Best and only place I trust my car for auto body and mechanical work. Best and easiest guys to work with. They always treat you like family!

- Melissa Wyskiel (Jan 23, 2017)

5.0/5.0

It's no surprise they have such an excellent reputation!

Thank you, Tyler Rook, for the excellent body work done on my Subaru. I appreciated that you not only repaired the body work but also detailed the interior. It's no surprise you have such an excellent reputation. It was a pleasure doing business with you.

- Anna Carta Beliveau (Jan 21, 2017)

5.0/5.0

Once again Victor Auto Body comes to my rescue!

Once again Victor Auto Body comes to my rescue! Several years ago my mother's Lexus was damaged in a parking lot by a hit and run driver. Victor's repaired the damage flawlessly! So when my 2015 Mustang GT Premium 50th Anniversary Edition was the victim of a hit and run in a parking lot last month, I took it to them. My rear quarter panel was scratched down to the metal and one of the wheels was dinged up. Tyler was so helpful with the insurance details which included getting a new wheel instead of a refurbished one and a new stripe kit. He even fixed a small boo-boo on the nose of the car from a stone which had nothing to do with the hit and run at no charge! My Baby is once again perfect. Even though the insurance company recommended Victor's, I could have taken my car anywhere - even to a Ford dealer; but having had such a good experience with my mother's car I felt confident that the damage would be taken care of properly. And it was.

- Ellen H. (Dec 19, 2016)

5.0/5.0

Great Job!

Just received my Truck back from here after having someone back into the passenger side, and it looks amazing!!!! Thank you so much for such a great job!!!! They even detailed the interior!

- Jeremy Direnzo (Dec 3, 2016)

5.0/5.0

Always there when I need them!

Tyler, Bill and Sal and Paul, always take good care of my vehicles when I bring them in for service. Whether it's a balance and rotation, body work, or repair on any of my vehicles, both foreign and domestic, Victor's Auto Body guys have the talent and the tools to do the job right. I've been a happy customer for many years, and they're always there when I need them. Highly recommend these guys.

- Frank Bugaj (Sep 29, 2016)

5.0/5.0

At Victor you get choices

At Victor you get choices. I took my older model SUV in for a quote on some restoration. I was given three options. One a total restore, a middle ground, and the absolute must do. The vehicle looks great and I got it back when promised. The staff was friendly, courteous, and professional.

- Jerry T (Aug 16, 2016)

5.0/5.0

You can't get any better than Victors Auto Body!

You can't get any better than Victors Auto Body !!! They have consistently helped me in every way they possibly can (my family has been using their shop for over 30 years). Always courteous, efficient and stands by all their work!!! They do everything possible to make your experience with them nothing but the best!!! Thank you Victors, for always being the best there is!!!

- Tami K. (Jul 15, 2016)

5.0/5.0

Helpful Staff!

Helpful Staff!

- Xiaokun Ma (Jul 10, 2016)

5.0/5.0

Highly Recommended

I had the pleasure this week of getting my new car this week, I am so happy. Her name is Lilly, she is a Chevy Impala, she runs great and looks great. Thank so much to Tyler Rook for everything. I would highly recommend Victors!!!!

- Amy O. (May 14, 2016)

5.0/5.0

Confident in their work

As always they provide the highest quality service. I have 100% confidence in their work. I trust them :)

- GARY & BETSY F (May 10, 2016)

5.0/5.0

Outstanding

Everything was outstanding, from start to finish. Very happy with quality, care and commitment.

- Anonymous (May 2, 2016)

5.0/5.0

One of the best auto body shops

Tyler's shop not only is one of the best auto body shops but his mechanic shop is just as good the service is Fast and the prices are very good I enjoyed working with Tyler and his staff and we'll see him in the future

- Benn M. (Apr 28, 2016)

5.0/5.0

Great communication start to finish!

Over the past 10 years, any time I had work that needed to be done to my car I went to see Tyler. The cars have always come back looking new, and the communication was always great from start to finish. Thanks again Victor Auto Body Works!

- Joseph D'Ambrose (Apr 27, 2016)

5.0/5.0

Couldn't be happier!

My husband and I just bought a 2004 Ford Focus and couldn't be happier with the whole experience. Tyler is one of the nicest people I have ever met. He took care of everything for us.I would highly recommend Victors to anyone looking to buy a used car or needs to have their car repaired.

- Heidi (Apr 20, 2016)

5.0/5.0

Happy, Pleased and Satisfied!

Where do I start? I've known Tyler, Bill and the crew almost my whole life, they have seen me grow up so they are like family to me. The guys are respectful, funny, and treat you life family. I will recommend them to everyone for auto work and auto body work as well. I have a very hard time trusting people working on my car, the only people I trust to work on my car is Victor's because I know my car will be fixed and it will be done right the first time. They maybe a little more expensive but they do find problems before they become bigger problems and do tell you about them, which is what a mechanic should be doing watching out for their customers not trying to rip them off and get money out of them. I can keep going on about them but I will stop here, I'm happy pleased and satisfied with the work, and respect they give you. :) the best part when you walk in they always have a smile on their faces and always know your name and your car and to me that is good customer service to have built with people.

- Sarah Ryon (Apr 17, 2016)

5.0/5.0

Efficient

Very efficient and professional.

- NEIL T (Apr 12, 2016)

5.0/5.0

Gave me a great deal!

Had a great experience here. Everyone was friendly and helpful, they gave me a great deal on new tires, and they were very punctual in getting the service done. Highly recommend!

- Molly Jane Zuckerman (Apr 2, 2016)

5.0/5.0

Taken care of like family

I brought my husbands car to Victors for oil change, tires and safety check and as always, they were great! Bill is top notch and the owner, Tyler always takes care of his customers like they're family. This is by far the best car place for repairs or buying a used car that I've ever been to.

- KATHRYN C (Mar 15, 2016)

5.0/5.0

Amazing as always

Awesome and amazing as always. I don't have any complaints.

- Anonymous (Dec 8, 2015)

5.0/5.0

Safety first

My car was making a noise on Christmas Eve and I called Victors and Tyler took me right in. They looked at the car, made sure I was safe for holiday travel and made an appointment for Monday morning. Safety first!! They are always there when needed and Billie is great too! He takes care of our cars and is always pleasant and good. I really love Victors!! Happy New Years!

- KATHRYN C (Dec 2, 2015)

5.0/5.0

Nothing but a positive experience

My experience with Victor Auto Body Works has been nothing but positive. I've had a couple of my vehicles front end worked on.. would highly recommend their service. They've got knowledgeable people behind the counter as well most important .... working on your vehicle. Thanks for a terrific job !!

- PETER A. N (Nov 30, 2015)

5.0/5.0

Terrific, dependable and personable auto service!

They are awesome to work with and very knowledgeable about everything to do with the automotive field. I would not hesitate to send anyone there nor should anyone hesitate to bring their own vehicle to Victor's Autobody!

- Anonymous (Nov 25, 2015)

5.0/5.0

Great Experience

Had a great experience . Will be returning for two more tires within a couple weeks

- GLENNA P (Nov 19, 2015)

5.0/5.0

No Complaints

Always excellent work

- Anonymous (Nov 16, 2015)

5.0/5.0

Very Happy

Excellent work, the made an old car like new again. Thank you very happy customers.

- SARAH & MICHELE & GARY R (Oct 19, 2015)

5.0/5.0

Highly Recommend

Have always received friendly and professional service with both car repairs and auto body repairs.

- Sheila S. (Sep 12, 2015)

5.0/5.0

Wonderful job

Found what was wrong with my old Mustang and took the time to go over everything. Wonderful service.

- Anonymous (Aug 19, 2015)

5.0/5.0

Fair and reasonable price

Tyler and Bill are wonderful. Major work done on our vehicle for a fair and reasonable price. Very happy with the service and quality or work.

- ANN MARIE G (Aug 10, 2015)

5.0/5.0

Very Friendly

Friendly, quick, comprehensive.

- ANIKA D (Jul 16, 2015)

5.0/5.0

Treated with Respect

Treated with respect and service was very efficient

- Anonymous (Jul 8, 2015)

5.0/5.0

Victor's is the Best!

As always, Victors is the best and I wouldn't go anywhere else. I just recommended them to a friend and he said they were great too!!

- KATHRYN C (Jun 11, 2015)

5.0/5.0

Best experience

Easily the best experience I have ever had in dealing with auto repair. I will recommend these guys to everybody I know.

- Eric L. (May 22, 2015)

5.0/5.0

They came highly recommended, and after seeing the results, I can see why.

Victor Auto Body Works repaired the body damage to my car after an accident. The appraiser estimated the damage at around $6000 and they told me it would be about 2 weeks to finish. I was shocked to get a call from them just one week later saying it was done. I picked it up the next day and it looked better than new. The only cost to me was my insurance deductible, $200. They came highly recommended, and after seeing the results, I can see why.

- Anonymous (May 8, 2015)

5.0/5.0

Never a complaint from me...

Never a complaint from me... They are really good and on top of things. thanks for being a great service place to bring your cars :) Bill, Tyler, and the Guys are all amazing.

- Anonymous (Apr 8, 2015)

5.0/5.0

My car looks beautiful!

The front bumper on my car needed to be replaced and other parts due to hitting a snow bank. Victor Auto Body did an excellent job with the repairs. They even vacuumed and washed the car. My car looks beautiful!

- Anonymous (Apr 8, 2015)

5.0/5.0

Top notch operation.

Victor Auto Body repaired front end damage on my vehicle. All I can say is it is a top notch operation.

- Anonymous (Apr 4, 2015)

5.0/5.0

No sign that I was in an accident.

Description Of Work: Victor repaired the front end damage including new bumper. Friendly accommodating staff, great repair job. No sign that I was in an accident.

- Anonymous (Mar 18, 2015)

5.0/5.0

Its like being a part of the family!

I love how they treat everyone with a smile, loyalty, and respect. your not only a customer to them but your part of their ever so going family.

- Anonymous (Mar 16, 2015)

5.0/5.0

Staff were friendly and knowledgeable.

Staff were friendly and knowledgeable. Took the time to explain how to better take care of my car and I appreciate it!

- anikad (Mar 10, 2015)

5.0/5.0

The car looks and runs fantastic!!

Brought my car in to ge the radiator replaced, The guys there did an inspection of the car, found some belts that needed replacement, as well as tires that needed to be replaced. Thanks guys for taking care of my wife's car. With all the driving that she does for work, I feel safer knowing that her car is in great shape and in good hands if it ever needs repairing. The car looks and runs fantastic!! Thanks again!!

- FRANK & SHERRI B (Mar 10, 2015)

5.0/5.0

Little to no effort on my part from beginning to end. I highly recommend this shop!

Victor Auto Body Works replaced the rear bumper and repaired damages after an auto accident. The experience was excellent. Very professional. Took care of all the details with the insurance company and did all coordination with the car rental service. Even cleaned my car. Little to no effort on my part from beginning to end. I highly recommend this shop.

- Anonymous (Mar 9, 2015)

5.0/5.0

The work is done right

I have been satisfied with all of the mechanical and body work I have had them do. I think they got the work done in a quick amount of time and at a fair price. The work is done right and if it isn't they will take the time to make it right.

- Larry (Jan 14, 2015)

5.0/5.0

Great service

They did the repair in less time then they said it would take.

- Donna (Jan 1, 2015)

5.0/5.0

Great service

Job was completed same day. Great service.

- frank & sherrib (Dec 17, 2014)

5.0/5.0

Excellent customer service

Their customer service is awesome.

- Elaine (Nov 3, 2014)

5.0/5.0

Professional, efficient and courteous

Victor Auto Body Works is always professional, efficient and courteous. Keep up the good work!

- LARRY & KATHY K (Oct 16, 2014)

5.0/5.0

Always fast and efficient!

Always fast and efficient!

- TRICIA & DREW C (Aug 19, 2014)

5.0/5.0

Customer service was dead on

Customer service was dead on. Someone referred them to me. I would do the same.

- TINA M (May 7, 2014)

5.0/5.0

Collision damage to driver side rear quarter panel and rear bumper assembly.

Very courteous, professional and speedy service.

- Anonymous (Apr 16, 2014)

5.0/5.0

Very professional, very efficient.

Very professional, very efficient.

- larry & kathyk (Apr 8, 2014)

5.0/5.0

Prompt and timely

They did the work they said they would in a timely and prompt manner.

- Anita (Mar 18, 2014)

5.0/5.0

An SUV backed into the passenger side of Lexus.

Repair was flawless.

- Anonymous (Feb 13, 2014)

5.0/5.0

Replaced rear door of Toyota Rav4, bumper, etc. I was rear-ended.

I was given the estimate promptly. The car was ready within a week. The work done was excellent. they even detailed the car!

- Anonymous (Dec 6, 2013)

5.0/5.0

Excellent service at affordable prices

Victor's always provides excellent service at affordable prices. Randy and Tyler are always great to work with and we're grateful they're in our neighborhood!

- Karen & Steve W (Sep 19, 2013)

5.0/5.0

Replaced rugs in a car damaged by a flood

Wonderful. Victor Auto Body was very responsive, and helpful. They thoroughly repaired my vehicle, and when I found a bulb out after the repair, they replaced it (which required over an hour of work) without question. The bulb out may have been unrewlated to the repair, but was in close proximity to it.

- Anonymous (Aug 29, 2013)

5.0/5.0

I was very impressed with the way in which they handled the problem today.

I was a little nervous taking the car back after so many months and with an "intermittent" problem. My past experience as a single woman with car repair did not leave me with much hope for a good experience. But as soon as I walked in, someone came to the desk to assist me and they came right out to my car to check the problem. Not only did they believe me, they offered to fix it right then and there, with no appointment, if I had time. I was also pleasantly surprised that their only reaction to it being an "intermittent" problem was that they couldn't be sure to fix it the first time. In the past when I've had intermittent issues with a car, I've been told that there was nothing they could do unless I could replicate the issue, on the spot. But not the team at Victor's. Within a half an hour, the tech had figured out the problem and fixed it for me. I didn't have to sign anything, pay for anything, or come back. Even though I would rather the issue hadn't occurred at all with the original repair, I was very impressed with the way in which they handled the problem today.

- Anonymous (Jun 14, 2013)

5.0/5.0

He repaired a dent on my Lexus by doing exactly what I asked and no more

Great job - saved me from having a great expense at the dealership.

- Anonymous (May 30, 2013)

5.0/5.0

$25.00 OFF per axle on Our LIFETIME BRAKE service

With this coupon. Cannot be combined with any other offer or coupon.

Exp: Aug 31, 2017

10% OFF Collision Deductible over $1500

With this coupon. Cannot be combined with any other offer or coupon.

Exp: Aug 31, 2017

FREE FULL DETAIL with Any Body Repair over $2500

With this coupon. Cannot be combined with any other offer or coupon.

Exp: Aug 31, 2017

FREE A/C INSPECTION and get $20 OFF ANY A/C SERVICE

With this coupon. Cannot be combined with any other offer or coupon.

Exp: Aug 31, 2017

Lube Oil & Filter Change for $22.99 5W30 Synthetic Blend Motor Oil with FREE Spring Inspection

Includes inspection, belts and hoses. Most cars and light trucks, up to 5 qts only. Not Valid on trucks. With this coupon. Cannot be combined with any other offer or coupon.

Exp: Aug 31, 2017

We Do It All!
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Victor Auto Body Works State of the Art Equipment and Professional Staff
for all your Automotive repair needs!

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