Rook Enterprises, Inc. dba
590 Washington St. Middletown, CT 06457 1-860-346-8800
Victor Auto Body Works - 590 Washington St., Middletown, CT 06457 - (860) 346-8800
Middlesex County's
Largest & Finest • 64th Anniversary 1953 – 2017

Frequently Asked Questions

I have been in an accident, what do I do now?

We are here to help you. Stop your vehicle. Turn off ignitions. Check for injuries - if you are injured seek medical treatment. Call the police. Record other drivers' name, address and insurance information. Record names and phone numbers of any witnesses. If your car is not drivable, or if you are unsure, ask the police officer to arrange for your vehicle to be towed, or you can call us and we will pick up your vehicle from the accident scene. Get a copy of the police report.

Should I drive my car after the accident?

It depends on the extent of the damage. If you are not sure, call us and we can arrange to tow your vehicle. Always put your safety first. Never drive a car that could be unsafe due to damages.

Do I have the right to choose my body shop?

You have the right to have your vehicle repaired at the facility of your choice - It's the law. If you feel you have been denied that right, contact the State of Connecticut Insurance Department Consumer Services Division at 800-203-3447 x3600 or visit www.ct.gov/cid

Do I have to go to the Drive-In Center or body shop my insurance company recommends?

No. Connecticut Law protects your choice of repair facility. Insurance Companies are prohibited from mandating or "steering" you to a particular facility.

How do I get a free estimate?

Call ahead or walk in. In most cases it will take about 30 minutes, so most people choose to wait. We will inspect your vehicle, review the repair process with you and provide you with a written estimate.

How long will the repairs take?

It depends on the extent of the damage. Once we have inspected your vehicle, we will be able to give you an estimate of time to repair.

How many estimates do I have to get?

One. Connecticut Law does not require you to get any more than one estimate.

What if there is a difference in the insurance company's estimate and the shop's estimate?

Differences in repair estimates are common. A lower estimate may not include necessary work. If you are unsure why one estimate is different from another you received, we would be happy to show you.

What form of payment do you accept?

Cash, Bank Check, Certified Check, Insurance Check, MasterCard, Visa and Discover.

$25.00 OFF per axle on Our LIFETIME BRAKE service

With this coupon. Cannot be combined with any other offer or coupon.

Exp: Jun 30, 2017

10% OFF Collision Deductible over $1500

With this coupon. Cannot be combined with any other offer or coupon.

Exp: Jun 30, 2017

FREE FULL DETAIL with Any Body Repair over $2500

With this coupon. Cannot be combined with any other offer or coupon.

Exp: Jun 30, 2017

FREE A/C INSPECTION and get $20 OFF ANY A/C SERVICE

With this coupon. Cannot be combined with any other offer or coupon.

Exp: Jun 30, 2017

Lube Oil & Filter Change for $22.99 5W30 Synthetic Blend Motor Oil with FREE Spring Inspection

Includes inspection, belts and hoses. Most cars and light trucks, up to 5 qts only. Not Valid on trucks. With this coupon. Cannot be combined with any other offer or coupon.

Exp: Jun 30, 2017

We Do It All!
AAA Approved Auto Repair - AAA Approved Auto Body




Victor Auto Body Works State of the Art Equipment and Professional Staff
for all your Automotive repair needs!

Web Development, Programming, Marketing, Consulting, and more