Frequently Asked Questions

We are here to help you. Stop your vehicle. Turn off ignitions. Check for injuries - if you are injured seek medical treatment. Call the police. Record other drivers' name, address and insurance information. Record names and phone numbers of any witnesses. If your car is not drivable, or if you are unsure, ask the police officer to arrange for your vehicle to be towed, or you can call us and we will pick up your vehicle from the accident scene. Get a copy of the police report.

It depends on the extent of the damage. If you are not sure, call us and we can arrange to tow your vehicle. Always put your safety first. Never drive a car that could be unsafe due to damages.

You have the right to have your vehicle repaired at the facility of your choice - It's the law. If you feel you have been denied that right, contact the State of Connecticut Insurance Department Consumer Services Division at 800-203-3447 x3600 or visit www.ct.gov/cid

No. Connecticut Law protects your choice of repair facility. Insurance Companies are prohibited from mandating or "steering" you to a particular facility.

Call ahead or walk in. In most cases it will take about 30 minutes, so most people choose to wait. We will inspect your vehicle, review the repair process with you and provide you with a written estimate.

It depends on the extent of the damage. Once we have inspected your vehicle, we will be able to give you an estimate of time to repair.

One. Connecticut Law does not require you to get any more than one estimate.

Differences in repair estimates are common. A lower estimate may not include necessary work. If you are unsure why one estimate is different from another you received, we would be happy to show you.

Cash, Bank Check, Certified Check, Insurance Check, MasterCard, Visa and Discover.