Frequently Asked Questions

We're a full-service repair facility for the greater Middletown, CT area. Our core services include collision and body repair, auto refinishing and paint, full mechanical repair and maintenance, 24/7 towing assistance, and rental car coordination — all under one roof.

Yes. Our I-CAR Gold Class and ASE Certified technicians are trained to repair domestic, import, and luxury vehicles, including modern aluminum-bodied cars and vehicles with advanced driver-assistance systems (ADAS).

Yes. We work directly with every major insurance carrier, including State Farm, Geico, Progressive, Allstate, Liberty Mutual, USAA, and more. We handle the paperwork, photos, and adjuster communication on your behalf.

No. Under Connecticut law you have the legal right to choose your own repair facility. Insurance companies may suggest a "direct repair" shop, but they cannot require you to use one. Learn more in our Safe Repair article.

Minor cosmetic repairs such as scratch, bumper, or small panel work typically take 2-5 business days. Major collision or structural repairs usually range from 1-3 weeks, depending on parts availability and the extent of the damage. We'll give you a realistic timeline up front and update you throughout the process.

Yes — every collision repair we perform is backed by our limited lifetime warranty on workmanship and materials for as long as you own the vehicle. This is the same promise we've stood behind since 1953.

Our shop is I-CAR Gold Class, which is the highest training recognition in the collision repair industry. Our mechanical technicians are ASE Certified, and we are an approved OEM repair facility for multiple manufacturers.

Walk-ins are welcome, but scheduling an appointment guarantees one-on-one time with an estimator and the shortest possible wait. Estimates are always free and no-obligation.

Please bring your driver's license, vehicle registration, and insurance card. If you have a claim number, bring that too. Photos of the damage, the police report if applicable, and the other driver's information also help us move quickly.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), personal checks, and cash. For insurance claims, we're also set up for direct billing with most major carriers so you only pay your deductible.

No. Connecticut law gives you the right to choose your own repair shop and get an estimate where you want. You do not have to visit an insurance company drive-in or use their preferred shop network. We can meet with your adjuster on-site or submit estimates digitally on your behalf.

This is common. We document every needed repair with detailed photos, manufacturer repair procedures, and an itemized breakdown, then submit a supplement to your insurer. Our team advocates for the correct, safe repair — not the cheapest one.